Customer Success Account Manager, Channel
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Job Description
Customer Success Account Manager for Docusign managing channel partner renewals. Driving customer satisfaction and growth through effective relationship management and negotiation strategies.
Responsibilities:
- Own and execute a portfolio of partners renewal contracts within your assigned territory, ensuring timely and predictable outcomes
- Implement win/win negotiation strategies that protect customer trust while driving incremental contract value
- Maintain a clear and accurate rolling forecast of channel renewal opportunities
- Identify and proactively mitigate financial attrition through data-driven insights and customer engagement
- Partner with External channels, Account Executives and Customer Success Managers to identify and qualify expansion opportunities at the point of renewal
- Contribute to account strategy by providing insights on customer trends, competitive dynamics, and adoption challenges
- Work cross-functionally with teams such as Pricing, Legal, RevOps, and Product Management to ensure renewal success and alignment with company objectives
- Ensure CRM accuracy, data hygiene, and forecasting discipline across all opportunities
- Leverage customer data and usage insights to assess renewal health and prioritize actions
- Follow internal best practices for opportunity management, quoting, and reporting
Requirements:
- 2+ years of experience in Customer Success + Partnerships within a SaaS environment
- Experience in quota-carrying or target-based roles with consistent attainment of KPIs
- Bachelor’s degree or equivalent professional experience
- Strong negotiation and customer communication skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Experience supporting renewal or adoption cycles across mid-market or enterprise customers
- Familiarity with Salesforce, Gainsight, or other CRM and success management tools
- Ability to translate data and insights into actionable renewal strategies
- Strong organization, prioritization, and execution discipline
- Excellent written and verbal communication in English and Spanish.
Benefits:
- Accommodation
- Professional development opportunities
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