Customer Success Analyst – Property Owners
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Analista de Customer Success acompanhando proprietários e performance de imóveis na empresa de aluguel por temporada Carneiros Temporada. Resolução de demandas e melhoria de ocupação, receita e operação.
Responsibilities:
- Provide support and follow-up for property owners
- Maintain a close, professional, and transparent relationship with the client portfolio
- Periodically analyze property performance, considering occupancy, average daily rate, revenue, bookings, and market trends
- Present results and advise property owners on improvement opportunities
- Identify underperforming properties and propose action plans
- Support decisions related to rates, availability, minimum stay requirements, and listing competitiveness
- Receive, track, and resolve property owners’ requests and complaints
- Coordinate the resolution of issues related to maintenance, cleaning, linens, inventory, property conditions, and booking operations
- Follow up with the responsible internal teams until requests are fully resolved
- Identify recurring issues and propose process improvements
- Advise property owners on the policies, procedures, and management model of Carneiros Temporada
- Take preventive action to promote property owner satisfaction and retention
- Record interactions and keep each property’s information and outstanding items up to date
- Work collaboratively with the Operations, Maintenance, Reservations, Revenue Management, Finance, and Customer Experience (CX) teams
Requirements:
- Excellent verbal and written communication skills
- Strong interpersonal and negotiation skills
- Analytical mindset and results-oriented approach
- Highly organized, with the ability to manage multiple requests simultaneously
- Proactive and solution-oriented profile
- Composure when handling complaints, conflicts, and high-pressure situations
- Ability to turn performance data into clear guidance for property owners
- Strong prioritization skills and commitment to following requests through to completion
- Proficiency in Excel/Google Sheets and ease of use with management systems
- Previous experience in Customer Success, customer service, or portfolio management
- Experience in the vacation rental, hospitality, tourism, or real estate industry
- Knowledge of Airbnb, Booking.com, and other OTAs
- Experience with occupancy, average daily rate, revenue, and property performance metrics
- Bachelor’s degree or technical degree
- Must have a personal laptop and internet connection
Benefits:
- Home office allowance
- Meal allowance
- Day off
Similar Jobs
Client Success Consultant
Remote client success consultant promoting Breakthrough Blueprint’s personal development programs and virtual events. Managing digital communication, follow-up, and independent activity through structured systems.
Director, Customer Success – Medmo
Director of Customer Success building Medmo’s function, retaining and expanding healthcare accounts. Advising physician organizations through performance reporting, ROI analysis, and care coordination.
Senior Customer Success Manager
Senior Customer Success Manager growing Fastly’s JioCDN telco partnerships across India. Driving enterprise adoption, renewals, expansion, and joint go-to-market execution.
Customer Success Physicist
Customer Success Physicist helping Quantum Machines customers implement Quantum Machines' quantum computing control systems. Guiding customer research, integrations, and technical solutions.
Senior Customer Success Manager – EU
Senior Customer Success Manager helping RemotePass customers maximize its global employment platform. Driving onboarding, retention, expansion, and cross-functional customer outcomes.
Client Success Specialist, Client Liaison
Client Success Associate supporting plaintiff law firms with reporting, CRM operations, training, and account delivery. Turning intake data into actionable recommendations and measurable performance improvements.
Lead CRM Consultant
Lead CRM Consultant leading Braze CRM projects, client strategy, and team development at Massive Rocket, a digital marketing and technology agency. Delivering bespoke customer engagement solutions across Latin America.
Enterprise Customer Success Manager
Enterprise Customer Success Manager expanding SimScale’s cloud-based engineering simulation platform across enterprise accounts. Driving adoption, value realization, executive relationships and account growth.
Customer Success Manager – EMEA
Customer Success Manager helping global app brands maximize Storyly, a mobile-app user engagement platform. Driving onboarding, analytics, content strategy, and zero-churn customer success.
Customer Success Advisor
Customer Success Advisor guiding Fortune 500 enterprises through Safe’s AI-driven CTEM platform. Advising CISOs and risk teams while driving measurable exposure reduction and customer success metrics.
Enterprise Customer Success Manager – Public Sector
Customer Success Manager driving adoption and retention among public sector agencies using 4M’s AI-powered subsurface utility mapping platform. Managing government relationships, expansion, escalations, and extensive field travel.
Customer Success Manager, Arabic Speaking
Customer Success Manager onboarding enterprise customers to Open’s AI customer experience platform. Managing technical integrations, escalations, renewals, and customer growth.
Customer Success Manager, Spanish Speaking
Customer Success Manager onboarding enterprise customers onto Open’s AI customer experience platform. Managing technical integrations, customer health, renewals, and expansion opportunities.
Customer Success Manager, German speaking
Customer Success Manager onboarding enterprise customers onto Open’s AI customer experience platform. Managing technical integrations, customer health, renewals, and expansion opportunities.
Customer Success Manager, Dutch speaking
Customer Success Manager onboarding enterprise customers onto Open’s AI customer experience platform. Managing technical integrations, customer health, renewals, and expansion.
Customer Success Enablement Manager
Customer Success Enablement Manager building onboarding, playbooks, and AI-driven training for Constructor’s CSMs. Supporting customer retention, expansion, and product adoption across remote AMER teams.
Customer Success Manager
Customer Success Manager managing onboarding, adoption, retention, and client relationships for Fundica’s AI-powered funding search engine. Driving B2B enterprise sales growth across the US.
Customer Success Manager
Responsable du succès client chez Fundica, moteur de recherche de financement en ligne primé. Gestion de l’implantation, des relations clients et de l’acquisition B2B aux États-Unis.
Customer Success Specialist
Customer Success Specialist driving adoption, retention, and revenue growth for Teletrac Navman’s connected mobility platform. Managing customer relationships, renewals, health, and expansion opportunities.
Customer Success Specialist
Customer Success Specialist driving adoption, retention, and expansion for Teletrac Navman’s cloud-based connected mobility solutions. Managing customer relationships, renewals, health, and revenue growth.