Customer Success Associate, German/Italian
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Job Description
Customer Success Associate managing high-value B2B SaaS and fintech accounts for Finom. Driving retention, product adoption, expansion, and revenue growth across European markets.
Responsibilities:
- Own and actively manage a portfolio of high-value customers across European markets
- Engage customers through a multi-channel communication strategy
- Build relationships with decision-makers and become a trusted client contact
- Drive revenue growth, retention, and product adoption across Finom’s product suite
- Identify and execute upsell, cross-sell, and referral opportunities while avoiding churn
- Use account data, usage signals, and portfolio trends to prioritize outreach and identify opportunities or risks
- Monitor account health and proactively intervene with at-risk clients
- Maintain accurate Salesforce pipeline, activity, and account tracking
- Use Modjo and AI call-intelligence tools to improve performance and share best practices
- Support clients throughout all lifecycle stages
- Follow relevant AML, transaction-monitoring, and internal processes
- Contribute to Finom’s expansion across its Revenue Function under the Chief Revenue Officer
Requirements:
- Minimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or Fintech
- Strong communication skills
- Commercially focused mindset, considering revenue per account and expansion potential
- Ability to use data to identify churn risks and account expansion opportunities
- Comfortable working in a fast-moving environment where processes are still being developed
- Prior experience with Salesforce or similar tools is a benefit
- Native or perfect fluency in German or Italian
- Fluency in English
Benefits:
- Annual bonus based on targets achieved
- Stock Options
- Work & Swim from Cyprus
- Full remote work from eligible European countries
- Flexibility to travel and work remotely or in a hybrid model across Europe
- Continuous personal and professional development opportunities
- Supportive, modern, friendly, and eco-conscious corporate culture
- One month in a corporate apartment in Cyprus through the Work & Swim Program
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