Customer Success Associate – German, Italian
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Job Description
Customer Success Associate managing high-value B2B fintech customer portfolios for Finom. Driving retention, product adoption, revenue growth, and expansion across European markets.
Responsibilities:
- Own and actively manage a portfolio of high-value customers across European markets
- Engage customers through a multi-channel communication strategy
- Build relationships with decision-makers and become a trusted client contact
- Drive revenue growth, retention, and product adoption across Finom’s product suite
- Identify and execute upsell, cross-sell, and referral opportunities
- Use account data, usage signals, and portfolio trends to prioritize outreach and identify opportunities or risks
- Monitor account health and proactively intervene with at-risk clients to prevent churn
- Maintain accurate Salesforce pipeline, activity, and account tracking
- Use Modjo/AI call-intelligence tools to improve performance and share best practices
- Support clients throughout all lifecycle stages
- Follow relevant AML, transaction-monitoring, and internal processes
Requirements:
- Minimum 1-2 years in a Sales, Account Management, or Customer Success position in B2B SaaS or Fintech
- Strong communication skills
- Commercially focused approach, considering revenue per account and expansion potential
- Data-driven decision-making
- Comfortable working in a fast-moving environment
- Prior experience with Salesforce or similar tools is a benefit
- Native (or perfect fluency) in German or Italian
- Fluency in English
Benefits:
- Continuous personal and professional development resources and opportunities
- Flexibility to work remotely or in a hybrid model across Europe
- Stock Options Program available to every team member
- Modern, friendly, and eco-conscious corporate culture
- Constant support and care
- Work & Swim Program: one month in a corporate apartment in Cyprus
- Annual bonus based on targets achieved
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