Customer Success Associate
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Job Description
Customer Success Associate supporting customers to drive outcomes using automated testing solutions. Collaborating with Customer Success Managers to address customer workflows and ensure satisfaction.
Responsibilities:
- Work with a team of Customer Success Managers (CSMs) on areas like:
- Understanding customer goals and workflows to drive outcomes and long-term value
- Serving as a trusted advisor on QA and automated testing best practices
- Creating and execute success plans that clearly link product usage to business impact
- Building and maintaining alignment with technical and executive stakeholders
- Identifying risks early, handle objections, and manage escalations with clarity and urgency
- Collaborating with sales, product, and engineering to share feedback and improve the customer experience
- Delivering against targets for Net and Gross Dollar Retention (NDR/GDR)
Requirements:
- Is hungry to dive in and learn about customer success
- Thrives in ambiguous environments (like start ups) where adaptability, ownership, and initiative are key
- Has great people skills and enjoys interfacing frequently with others to solve problems
- Shares our values
Benefits:
- 100% Medical, dental, and vision
- 28 days of personal time off (PTO)
- A remote-first culture allows you to work virtually anywhere
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