Customer Success Coordinator
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Job Description
Customer Success Coordinator focusing on engagement and retention of clients at WarriorBabe. Supporting onboarding, retention efforts, and identifying opportunities for client success within the WarriorBabe ecosystem.
Responsibilities:
- Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager.
- Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily).
- Work closely with the internal WarriorBabe team to support any client issues and escalations.
- Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team.
- Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals.
- Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.
Requirements:
- Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success.
- Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount.
- Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage.
- Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment.
- Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)
Benefits:
- Enjoy the benefits of a full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times.
- After 90 days, you will gain access to medical, dental, and vision insurance.
- Additionally, you are immediately eligible to participate in our 401k plan featuring employer matching.
- As an Employee, you will benefit from accrued PTO, including paid holidays, to support work-life balance.
- Receive discounted WarriorBabe merchandise and services, enhancing your connection to our community and products.
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