Customer Success Enablement Manager
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Job Description
Customer Success Enablement Manager building onboarding, playbooks, and AI-driven training for Constructor’s CSMs. Supporting customer retention, expansion, and product adoption across remote AMER teams.
Responsibilities:
- Plan, build, and maintain scalable Customer Success enablement content beyond onboarding
- Curate and maintain centralized knowledge resources with SMEs across Revenue Enablement, Product, Marketing, and Sales
- Operationalize the everboarding strategy by coordinating timelines, deliverables, and stakeholder communications
- Organize and update internal learning assets and documentation
- Manage enablement communications, including newsletters, training calendars, and update broadcasts
- Collect feedback and track program impact using adoption, knowledge retention, and performance data
- Support regional enablement needs by localizing content for diverse sales teams
- Refine and manage segment-specific onboarding curricula for new Customer Success Managers
- Create live and e-learning product training and enablement content in partnership with Go-to-Market and Product teams
- Reinforce sales methodology and support manager-led coaching programs
- Refine competitive battle cards and create a rhythm for competitive enablement and feedback
- Integrate AI-driven enablement workflows, including automated assignment scoring, AI-based coaching, and generative asset creation
- Manage content platforms and maintain content on processes, motions, and priorities
- Monitor enablement completion, usage, and sales production data to identify gaps and recognize top performers
- Define and map the CSM journey with CS leadership into a structured enablement roadmap
- Build technical and commercial playbooks explaining e-commerce search concepts such as transformers, LLMs, and A/B testing metrics
- Design and deliver onboarding to accelerate CSM time-to-productivity
- Train CSMs on product releases, competitive battlecards, and value realization strategies
- Create resources supporting health-risk identification, renewals, retention, and expansion opportunities
Requirements:
- 5+ years of experience in Sales, Product, or Customer Success Enablement, with a strong focus on post-sales value realization, product training, and customer onboarding
- Familiarity with learning and content management tools, including Articulate, Planhat, Gong, Claude, Letter.AI, and Notion
- Strong understanding of adult learning theories and experience applying them to training design, content delivery, or knowledge-sharing systems
- Excellent stakeholder management and communication skills, with ability to influence and collaborate across functions and levels
- Ability to prioritize effectively, manage competing demands, and maintain clarity under ambiguity
- Background in instructional design, content strategy, and/or sales operations tools preferred
- Exposure to coaching methodologies such as Command of the Message or equivalent Value-Based Selling frameworks preferred
- Familiarity with enablement metrics and learning analytics, including tools like Tableau, and experience A/B testing content formats for effectiveness preferred
Benefits:
- Unlimited vacation time; employees are strongly encouraged to take at least 3 weeks per year
- Competitive compensation package including stock options
- Fully remote team; choose where you live
- Work from home stipend
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Maternity and paternity leave for qualified employees
- Company-sponsored US health coverage, 100% paid for employee
- Opportunity to work with smart people and make a meaningful impact
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