Customer Success Executive – DE
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Job Description
Customer Success Executive managing strategic enterprise relationships across DACH, France, and South markets. Driving adoption, ROI, retention, and expansion for Creatio’s AI CRM platform.
Responsibilities:
- Maintain and develop long-term relationships with strategic Corporate and Enterprise customers
- Act as a trusted advisor to assigned accounts and communicate with stakeholders at different levels, including C-level executives
- Control and audit delivery processes in implementation projects for Corporate and Enterprise customers
- Identify early red flags to prevent delivery and launch-related issues
- Help customers achieve desired outcomes through product consulting, value realization, and high ROI
- Grow the customer portfolio through zero churn and active cross- and up-sales
Requirements:
- 5+ years of experience working with global Enterprise or Corporate segment customers
- Fluent in English and German, both verbal and written, with executive-level communication
- Experience with CRM, ERP, Core systems, Low Code/No Code solutions, or other corporate software
- Experience managing or overseeing software implementation projects or customization of corporate software
- Strong customer-centric communication and presentation skills
- Commercial acumen, including negotiation and renewal management
- Excellent time management and efficiency skills
Benefits:
- Clear career paths
- Mentorship opportunities
- Access to continuous learning
- Flexible work arrangements
- Initiatives supporting schedule management, productivity, and well-being
- Recognition of achievements and contributions
- Innovative culture focused on new ideas and modern technologies
- Competitive compensation and benefits supporting employees and their families
- Rewards approach recognizing contributions and commitment
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