Customer Success Manager
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Job Description
Forward-deployed identity strategist helping Jumio customers prevent online identity fraud. Designing risk strategies, identity workflows, and customer implementations for Jumio’s enterprise clients.
Responsibilities:
- Partner with new and existing Jumio customers to evaluate their risk profile and design tailored fraud strategies
- Provide expert recommendations on risk mitigation, user friction, and verification workflow optimization
- Lead the designing of standardized identity workflows within the Jumio product for different verticals and use cases
- Orchestrate launch readiness by identifying and resolving technical, regulatory, or policy-related bottlenecks
- Advise customer risk and fraud teams on emerging fraud vectors and industry best practices
- Validate implementation milestones and success criteria and confirm integrations align with Jumio best practices
- Coordinate go-live planning, readiness reviews, and go-live day execution
Requirements:
- Relevant professional experience spanning fraud, identity, AML/KYC, digital risk, or a related field, including meaningful customer-facing experience in consulting, technical account management, solutions, professional services, product, or implementation.
- Strong consultative, analytical, and strategic thinking abilities with a focus on risk strategy and workflow design
- Project Management skills and the ability to coordinate cross-functional teams from Product, Engineering, Legal/Compliance to deliver outcomes for Jumio customers
- Ability to distill complex, technical fraud concepts into clear, value-driven narratives for executive stakeholders.
- Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions (preferred)
- Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies (preferred)
- Project management certification or equivalent experience (preferred)
- Experience working with global enterprise customers (preferred)
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