Customer Success Manager
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Job Description
Customer Success Manager supporting North American B2B accounts using Precoro’s AI-powered procurement SaaS platform. Driving adoption, renewals, expansion, and customer advocacy.
Responsibilities:
- Own and nurture a portfolio of North American B2B accounts after go-live
- Lead Executive Business Reviews and Quarterly Business Reviews
- Develop Joint Success Plans
- Handle contract renewal and expansion conversations
- Track product usage and customer health metrics
- Identify and mitigate churn risks proactively
- Consult clients on core procurement use cases
- Conduct refresher training for key users
- Guide customers through new product adoption, modules, and strategic integrations
- Discuss pricing, contract renewals, upselling, and cross-selling
- Capture customer feedback, market insights, and product requirements for Product, Sales, and Marketing teams
- Engage satisfied customers in case studies, platform reviews, and referrals
Requirements:
- Proven experience in Customer Success or Account Management within a B2B SaaS environment
- Excellent English skills, written and verbal
- Strong presentation abilities
- Ability to engage in smooth, confident small talk with US clients
- Understanding that Customer Success is a growth driver, not just technical support
- Comfortable discussing monetary aspects, price adjustments, upsells, and cross-sells
- Process-oriented problem solver capable of finding creative workarounds in complex customer setups
- Ability to handle uncomfortable client conversations
- Ability to take full ownership of results
- Ability to thrive in a fast-paced, scaling environment
- Experience working with North American or US clients is a nice-to-have
- General understanding of B2B Sales and Marketing functions is a nice-to-have
Benefits:
- Reimbursement for professional growth through courses, conferences, and educational resources
- 26 paid days off annually
- Paid unlimited sick leave
- Flexible results-focused work arrangement
- Trust-based management with no micromanagement
- Supportive and ambitious team
- 3-month trial period
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