Customer Success Manager
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Job Description
Customer Success Manager supporting users of Social Discovery Group’s global social discovery platforms. Resolving customer issues, retaining users, and delivering high-quality support across calls, email, and chat.
Responsibilities:
- Consult customers on questions related to the company’s websites via calls, email, and chats
- Handle customer requests in a timely, speedy, and effective manner
- Resolve customer issues with the goal of customer retention
- Promote the company’s websites to customers when opportunities arise
- Maintain a high level of service quality
Requirements:
- Fluent in English
- Japanese, Spanish, or Chinese would be considered a benefit
- Experience working with international customers
- Fast typing skills in English
- Ability to learn quickly and absorb large volumes of information
- Ability to psychologically analyze people and be sensitive to their emotions
- Ability to navigate difficult situations and adapt to fluctuating circumstances
- Ability to develop professional solutions to complicated cases
- Stress-resistant, energetic, and willing to show initiative
- Can-do attitude
- Ability to provide outstanding quality service
Benefits:
- REMOTE OPPORTUNITY to work full-time
- Vacation 28 calendar days per year
- 7 wellness days per year (time off)
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits
- Up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees for yourself and close relatives if not eligible for corporate medical insurance
- Equipped workplace and necessary equipment in offices or co-working locations
- Reimbursement of workplace costs up to $1,000 gross once every 3 years for co-working or home-office setup costs
- Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.
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