Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager at Harness driving customer outcomes and renewals. Fostering strong stakeholder alignment and operational cadence in AI software delivery.
Responsibilities:
- Drive adoption and outcomes
- Build and run success plans tied to customer goals, milestones, and measurable outcomes
- Establish a repeatable operating cadence that keeps onboarding and adoption moving
- Monitor engagement and usage signals to proactively remove friction and drive progress
- Deliver QBRs and EBRs that connect Harness usage to customer outcomes
- Produce crisp BVR style recaps that document value delivered, risks, and next steps
- Maintain stakeholder alignment across technical and executive audiences
- Maintain clear renewal status, timeline, and risk posture across your portfolio
- Surface risk early and coordinate action plans to keep customers on track
- Partner closely with Sales to ensure renewals are proactive, clean, and value backed
- Drive clear ownership and follow through on customer action items and escalations
- Keep customer records accurate and current in Salesforce and Gainsight
- Coordinate cross functional resources to unblock customers and stabilize outcomes
Requirements:
- 5+ years in Customer Success, Technical Account Management, or SaaS post sales
- Track record of driving adoption, retention, and renewal outcomes in complex accounts
- Strong executive ready communication and structured customer execution
- Comfortable working across internal teams to drive results and resolve blockers
- Nice to have: Familiarity with DevOps and software delivery concepts (CI/CD, governance, reliability, developer workflows)
Benefits:
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Quarterly Harness TGIF-Off / 4 days
- Monthly, quarterly, and annual social and team-building events
- Recharge & Reset Program
- Monthly internet reimbursement
- Commuter benefits
Similar Jobs
Principal Customer Success Manager, Enterprise
Principal Customer Success Manager at 1Password, overseeing strategic enterprise accounts and fostering executive alignment.
Client Success Consultant – Grants and Scholarships
Client Success Consultant at Foundant managing grants and scholarships for nonprofit clients. Driving client engagement and ensuring the effective use of Foundant's software solutions.
Client Success Consultant – Community Foundations
Client Success Consultant providing strategic advisory and managing client relationships at Foundant. Focusing on client engagement, education, and growth in a remote-first environment.
Customer Success Manager
Customer Success Manager managing customer retention and expansion in European accounts. Focused on partnership and measurable outcomes through TrakSYS investment.
CRM Aftermarket Data Specialist
CRM Aftermarket Data Specialist conducting data research and maintaining high quality CRM data. Collaborating with internal users and research partners on market inquiries and database updates.
Customer Engagement Specialist – LATAM
Customer Engagement Specialist managing software compliance initiatives. Joining Ruvixx, specializing in intellectual property protection and software asset management across Latin America.
Client Success Director – Perioperative Care Coordination
Client Success Director leveraging expertise in provider-side strategy to ensure success of Perioperative and PCC client portfolio with a mission-driven team.
Customer Success
Customer Success Coach helping clients maximize value from automotive BDC software. Engaging with customers, overseeing onboarding, and collaborating with cross-functional teams.
Senior Partner Success Associate
Sr. Partner Success Associate supporting healthcare partnerships at Rula. Managing accounts and driving initiatives for positive mental health impact.
CRM Strategist
Strategic CRM Strategist at Domaine, driving comprehensive email and SMS marketing strategies for eCommerce growth. Collaborating with cross-functional teams to optimize customer engagement.
Customer Success Manager
Customer Success Manager guiding Glofox and Ignite customers post-onboarding in the Americas. Creating value, mitigating risks, and driving successful adoption of the platform.
Customer Success Renewals Representative, Commercial
Customer Success Representative managing renewal contracts and customer retention through upselling services. Collaborating with partners and teams to achieve quotas and enhance customer experience.
Digital Client Success Manager
Digital Client Success Manager managing digital marketing campaigns and client relationships at Encoura. Leading strategic discussions and optimizing performance outcomes for a portfolio of clients.
Customer Success Manager
Customer Success Manager managing mid-market accounts for a FinTech SaaS company. Responsible for onboarding, adoption, and driving growth in customer relationships.
Customer Success Associate
Entry level role in Customer Success team at MOCA Systems, focusing on client engagement with Touchplan. Involves project management and user training in B2B SaaS environment.
Client Success Advisor
Client Success Advisor managing relationships for high-value client accounts in a remote position. Responsible for client retention, account growth, and collaboration with internal teams.
Customer Success Manager
Customer Success Manager at Iron Mountain managing strategic partnerships and driving customer retention. Leading contract strategies and ensuring compliance with federal and local laws.
Customer Success Manager – Contract
Customer Success Manager managing key accounts in Europe, ensuring customer satisfaction and driving account growth. Relationship management and strategic account planning for a SaaS company.
Customer Success Manager, Contract
Customer Success Manager managing key accounts for software solutions in Europe. Drive engagement, retention, and growth while collaborating with cross-functional teams.
Customer Success Manager, Contract
Customer Success Manager managing key accounts in a remote capacity for Research Solutions, Inc. Focused on customer engagement, account growth, and relationship management.