Customer Success Manager
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Job Description
Customer Success Manager driving adoption of Buildots’ AI construction intelligence platform across Toronto construction projects. Onboarding users, training site teams, and feeding project insights into product development.
Responsibilities:
- Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
- Lead relationships with key champions, support customers, and represent the customer voice among internal delivery pods
- Onboard new users and drive seamless technology adoption, including training on-site users
- Analyze project data and system usage, and provide feedback to the product team to influence the product roadmap and features
- Collaborate with the customer success team to shape and refine client delivery
- Create and update customer success playbooks
- Set up and onboard all new projects within the portfolio
- Drive successful product adoption across multiple users and projects
- Collaborate with technical teams to ensure project data is correct and digital twins remain current
- Provide user stories and wins to account teams to support expansion within key accounts
Requirements:
- At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
- Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
- Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
- Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
- Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results
- Pro-active and independent achiever, self-learner, able to handle a task from idea to production
- Full ownership of customers and ability to find creative solutions which land with users and market
- Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
- Willingness to travel
- Candidates must be located in Toronto area
Benefits:
- Willingness to travel / travel associated with the role
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