Customer Success Manager
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Job Description
Customer Success Manager in a robust B2B platform for financial operations, managing enterprise accounts and driving customer retention. Involves AI and No-Code technology for automating financial reconciliations.
Responsibilities:
- Own the end-to-end customer journey for a portfolio of enterprise accounts.
- Build and maintain relationships with key stakeholders, including senior decision makers.
- Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
- Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
- Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
- Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
- Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
- Maintain accurate account context and activity tracking in CRM and internal tooling.
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
- 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.
- Experience: SaaS customer-facing roles with enterprise customers; track record in renewals and/or expansions.
- Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms.
- Fluent in English and Spanish (written and spoken); additional languages are a plus.
Benefits:
- Well-funded and proven startup with large ambitions and competitive salaries.
- Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
- 100% Remote Work (You choose where to work from).
- 500USD a year for you to invest in learning.
- 2 Family days
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