Customer Success Manager
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Job Description
Client Success Manager responsible for client relationships and outcomes in healthcare tech space. Engaging clients, monitoring their progress, and ensuring satisfaction with Eon services.
Responsibilities:
- Serve as the primary point of contact for a portfolio of clients, ensuring high adoption, satisfaction, and measurable outcomes.
- Build and maintain strong relationships with key client stakeholders, including end-users and administrators.
- Monitor client health using engagement and usage metrics; proactively identify risks and opportunities.
- Lead regular client meetings to review goals, performance, and success metrics; prepare agendas and coordinate across internal teams.
- Deliver ongoing education to drive product adoption.
- Understand and track contract terms, program scope, and client-specific goals.
- Act as the voice of the customer internally, collaborating with product, sales, and implementation teams to drive continuous improvement.
- Support client retention and growth by driving satisfaction, advocacy, and expansion opportunities.
Requirements:
- Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
- 3+ years in customer success, account management, or client-facing roles within healthcare; experience with digital health vendors or providers strongly preferred.
- Data-driven mindset with a track record of using metrics to improve client outcomes and engagement.
- Comfortable engaging with clinical stakeholders and understanding clinical workflows.
- Strong organizational and prioritization skills in a fast-paced, evolving environment.
- Effective communicator and collaborator with strong interpersonal skills.
- Self-motivated, resourceful, and able to work independently as well as part of a team.
- Proficient in standard business software (e.g., Google Suite).
- Passion for helping others and a creative, solutions-oriented approach to challenges.
Benefits:
- Competitive salary
- Health insurance
- Referral bonuses
- Flexible vacation time
- Paid Maternity and Paternity leave
- Professional development and career growth opportunities
- Awesome team members
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