Customer Success Manager – Enterprise
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Job Description
Customer Success Manager handling enterprise customers for a well-funded AI startup. Leading customer success initiatives and driving adoption and retention in a startup environment.
Responsibilities:
- Own enterprise customer success as the first post-sales hire
- Set the standard and build the foundation for the customer success function
- Drive retention, adoption, and strong outcomes for enterprise customers
- Operate as an individual contributor with a team built around you over time
- Help define processes and best practices from the ground up
Requirements:
- 2-5 years of customer success experience at a high-growth, well-respected startup
- Enterprise customer success experience, specifically from a startup environment
- Track record as one of the earliest customer success hires at a previous company
- Likeable, personable, and easy to work with
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