Customer Success Manager
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Job Description
Customer Success Manager supporting Trackman’s golf driving range and indoor golf customers. Training venue staff, launching facilities, and building operator communities across Southwest Europe.
Responsibilities:
- Assist commercial customers with planning and execution of successful launches and operations
- Ensure on-site staff are fully educated on Trackman software and Administrative Tools
- Build the operator community through regular events and workshops
- Conduct regular meetings and updates with owners and staff at each venue
- Communicate with customers by email and phone about software updates and other key information
- Train customers after venue installation on all aspects of the Trackman product
- Support successful launch events and ongoing initiatives to increase footfall, revenue, and engagement
- Help customers with marketing materials and initiatives at launch and on an ongoing basis
- Arrange regional events for facility owners to network, share best practices, and develop the operator community
- Collect venue success stories and feedback to support future sales
- Lead the operator referral program
- Collaborate with the global Range product owner, sales representatives, marketing team, and customers
Requirements:
- Fluent in French and English
- Spanish would be a plus but is not a requirement
- Relevant sales, marketing, or customer-facing support experience, ideally in golf or sports-related business
- Experience working in a customer-facing role, preferably on-site
- Experience in international companies and/or the golf sector
- Ability to analyze problems and provide well-thought-through solutions
- Hands-on, self-driven, opportunity-seeking, respected, and responsible
- Operational/hands-on and strategic mindset
- Strong growth ambitions and entrepreneurial mindset
- Ability to work independently and as a team player
- Willingness to work out of hours, including weekends and evenings when necessary
- Domestic travel required, with 60%-75% of time on-site at customers
- Occasional international travel required
- Home/office in France or Benelux
- Driver's license and access to own vehicle
- Customer-facing, problem-solving, analytical, sales, marketing, and golf/sports experience
Benefits:
- Competitive compensation and performance bonus package
- 80% fixed, 20% bonus-related salary
- Dynamic and global team
- Opportunity to make a major impact in a leading technology, data, and sports company
- Travel expenses at local rates
- Access to a global, entrepreneurial, ambitious, and rewarding work culture
- Opportunities to grow
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