Customer Success Manager, German speaking
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager onboarding enterprise customers onto Open’s AI customer experience platform. Managing technical integrations, customer health, renewals, and expansion opportunities.
Responsibilities:
- Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering
- Manage integrations with ticketing systems and workflows, and establish clear work processes
- Lead complex technical onboarding involving API integrations, system design, and data migrations
- Resolve escalations as the primary technical contact, collaborating with engineering to fix bugs
- Advise on security protocols, authentication, and infrastructure scaling best practices
- Audit usage data to optimize platform performance and identify underutilized features
- Translate technical documentation into clear training resources for non-technical teams
- Conduct business review health checks to align product performance with client goals
- Proactively monitor customer health to prevent churn and identify growth opportunities
- Drive account growth by identifying expansion options and secure renewals by demonstrating ROI
- Advocate for customers by converting feedback into structured product feature requests
- Support Open, an AI customer experience platform that helps enterprise businesses automate support, outbound, sales, and customer understanding at scale
Requirements:
- 3–5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems
- Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools
- Experience using AI tools, including prompt engineering and AI-based integrations
- Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows
- Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams
- Availability during CET business hours and flexibility to support enterprise customers across different time zones
- Domain experience in enterprise SaaS, AI customer experience, or support operations is a plus
Benefits:
- YC-backed with real traction; in-market, growing, and trusted by enterprise names
- Outsized career trajectory; early team members grow into leadership as the company scales globally
- Real ownership; work seen, felt, and discussed company-wide
- High-trust team with no politics or bureaucracy
- Competitive compensation with top-of-market salary plus equity and full benefits
Similar Jobs
Customer Success Manager, Arabic Speaking
Customer Success Manager onboarding enterprise customers to Open’s AI customer experience platform. Managing technical integrations, escalations, renewals, and customer growth.
Customer Success Manager, Spanish Speaking
Customer Success Manager onboarding enterprise customers onto Open’s AI customer experience platform. Managing technical integrations, customer health, renewals, and expansion opportunities.
Customer Success Manager, Dutch speaking
Customer Success Manager onboarding enterprise customers onto Open’s AI customer experience platform. Managing technical integrations, customer health, renewals, and expansion.
Customer Success Enablement Manager
Customer Success Enablement Manager building onboarding, playbooks, and AI-driven training for Constructor’s CSMs. Supporting customer retention, expansion, and product adoption across remote AMER teams.
Customer Success Manager
Customer Success Manager managing onboarding, adoption, retention, and client relationships for Fundica’s AI-powered funding search engine. Driving B2B enterprise sales growth across the US.
Customer Success Manager
Responsable du succès client chez Fundica, moteur de recherche de financement en ligne primé. Gestion de l’implantation, des relations clients et de l’acquisition B2B aux États-Unis.
Customer Success Specialist
Customer Success Specialist driving adoption, retention, and revenue growth for Teletrac Navman’s connected mobility platform. Managing customer relationships, renewals, health, and expansion opportunities.
Customer Success Specialist
Customer Success Specialist driving adoption, retention, and expansion for Teletrac Navman’s cloud-based connected mobility solutions. Managing customer relationships, renewals, health, and revenue growth.
Customer Success Manager
Customer Success Manager supporting DTC ecommerce brands through onboarding, performance analytics, and account health. Translating customer insights into product improvements while partnering with sales and engineering.
Client Success Associate
Client Success Associate managing parent relationships and advising students for Prepory, a college admissions counseling company. Supporting enrollments, coaches, essays, deadlines, and balanced college lists.
Customer Success Manager
Customer Success Manager driving onboarding, renewals, and growth for Kodex’s secure government data-request platform. Building scalable Customer Success processes for high-impact clients.
Customer Success Manager
Customer Success Manager guiding retailers’ subscription programs, from strategy through optimization. Building client relationships and driving recurring revenue with Ordergroove’s commerce platform.
Client Success Specialist
Client Success Specialist supporting consumers using Credible’s financial product marketplace. Handling high-volume phone, chat, and email inquiries across loans, mortgages, credit cards, and insurance.
Customer Success Executive – DE
Customer Success Executive managing strategic enterprise relationships across DACH, France, and South markets. Driving adoption, ROI, retention, and expansion for Creatio’s AI CRM platform.
Customer Success Manager – Defence
Customer Success Manager expanding Esri UK's ArcGIS adoption across Defence organisations. Managing strategic accounts, customer success plans and GIS growth opportunities across the UK.
Principal Customer Success Manager
Principal Customer Success Manager driving strategic enterprise customer value, retention, and expansion at Fenix24, a cyber disaster recovery company. Managing complex accounts, executive relationships, escalations, and cybersecurity outcomes.
Merchant Success Manager, Mid-Market
Mid-Market Merchant Success Manager helping brands using Loop’s commerce operations platform realize value. Driving renewals, retention, product adoption, and expansion across a merchant portfolio.
Merchant Success Manager – Enterprise
Enterprise Merchant Success Manager advising complex merchants for Loop, an ecommerce returns platform. Driving renewals, expansion, adoption, and cross-functional outcomes.
Customer Engagement Representative
Customer Engagement Representative supporting Cencora’s U.S. animal-health distribution services. Handling account orders, customer service, proactive sales calls, and territory support remotely in Texas.
Customer Success Manager
Customer Success Manager building relationships and driving retention for Highland Electric Fleets’ electric fleet solutions. Guiding school districts and fleet operators through onboarding, training, and issue resolution.