Customer Success Manager
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Job Description
Customer Success Manager growing strategic enterprise accounts for Enfuce’s cloud-native payments platform. Driving retention, expansion, executive engagement, and customer outcomes.
Responsibilities:
- Develop and maintain trusted, long-term partnerships with key clients
- Align client strategic goals with Enfuce solutions to drive revenue, retention, and mutual success
- Act as lead commercial advisor and primary contact for executive stakeholders
- Provide strategic guidance, navigate escalations, and represent customer needs internally
- Identify and execute upselling, cross-selling, and solution adoption opportunities
- Lead quarterly and executive business reviews covering KPIs, ROI achievements, and future opportunities
- Monitor and interpret customer health signals and proactively mitigate risk
- Collaborate with Sales, Product, Delivery, and Finance to deliver customer outcomes
- Position Enfuce capabilities in strategic embedded finance and payments conversations
- Champion customer feedback and contribute to product and service enhancements
- Contribute to Customer Success process development and operational excellence
- Mentor colleagues and contribute to team best practices
Requirements:
- 5+ years of experience in a Senior CSM, Key Account Manager, or similar client-facing role within payments, fintech, or financial services
- Proven success managing and growing high-value, complex enterprise accounts with multiple stakeholders and business units
- Strong commercial mindset and track record of driving revenue through upselling, expansion, and strategic account development
- Experience engaging with C-level stakeholders and navigating enterprise customer environments
- Strong understanding of financial regulations, compliance requirements, and product offerings in BaaS, embedded finance, or issuer/processor environments
- Data-driven decision-making, communication, planning, and prioritisation skills
- Ability to balance strategic thinking with hands-on execution in a fast-paced environment
- Ability to lead cross-functional collaboration across Sales, Legal, Product, and Technical Delivery
- Customer advocacy and long-term success orientation
- Fluency in English required
- Experience with banks, fleet and mobility, or employee benefits customers is advantageous
- Additional European languages are a plus
Benefits:
- High autonomy and ownership
- Personal and professional growth opportunities
- Flexible remote work, with work-from-anywhere flexibility up to 30 days
- Supportive culture
- Comprehensive benefits package
- Employee stock option program
- Flexible paid time off, up to 5 weeks of annual vacation days
- Paid family leave, subject to country regulations
- Hybrid or remote work options
- Team activity budget for three quarters a year
- Company-wide event in the fourth quarter
- Depending on location: healthcare, pension, phone support, lunch, wellbeing and insurance benefits
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