Customer Success Manager III
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Job Description
Customer Success Manager advising enterprise healthcare SaaS customers across the South and Plains. Driving retention, expansion, executive alignment, and measurable customer outcomes.
Responsibilities:
- Serve as strategic lead for and own enterprise customer relationships
- Develop and execute tailored customer success strategies
- Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI
- Partner across Sales, Product, Clinical, and Support to align execution
- Act as an escalation point for complex or urgent issues
- Cultivate executive relationships and strategic alignment
- Coach and mentor CSM peers to support team-wide excellence
- Monitor and influence metrics such as NRR, CSAT, and adoption
- Drive measurable outcomes tied to retention, expansion, CSAT/NPS, and customer advocacy
Requirements:
- Bachelor’s degree or equivalent professional experience
- 6+ years in customer success, account management, or a related role, preferably within healthcare SaaS/technology
- Proven success managing complex enterprise accounts and delivering business results
- Strong executive presence and ability to influence cross-functional stakeholders
- Strategic mindset focused on solving business challenges
- Empathy, active listening, and strong communication skills
- Leadership capabilities to guide and support team members and junior CSMs
- Executive relationship management
- Retention and value realization
- Business outcome framing and ROI communication
- Business case development and consultation
- Customer advocacy leadership
- Cross-functional influence
- Scaled account planning and strategic communication
- CRM and CS tools such as Dynamics, Salesforce, Gainsight, or similar
- Must be able to sit for extended periods with occasional walking/standing
- Up to 30% travel required to attend company, customer, or industry events
Benefits:
- Bonus/Commission Eligibility: Yes, variable incentive plan
- AvaSure sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 4%
- HSA Employer Contributions
- Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Flexible Time Off Plan & Paid Holidays
- Parental Leave
- Generous Tuition & Continuing Education Reimbursement available
- Employee Referral Bonus
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