Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager at Trellix driving customer loyalty and adoption of cybersecurity solutions. Building trusted advisor relationships and overseeing customer success plans.
Responsibilities:
- Drive customer loyalty and adoption of Trellix Solutions.
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors.
- Build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio.
- Partner with Sales to transition the account from Pre-Sales to Customer Success and identify expansion, retention and renewals opportunities.
- Advocate for customers with a focus on transformation and engagement.
- Develop a comprehensive understanding of business and cyber security challenges faced by customers.
- Handle escalations of deployment or customer productivity blocking issues.
- Identify risks to customer achieving desired outcomes and stated business goals.
Requirements:
- 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable.
- Experience in successfully working with a portfolio of large enterprise and major clients leading to adoption, expansion, and renewals of our dynamic products.
- Strong customer orientation with the ability to manage complex projects and conflicting requirements.
- Outstanding communication skills and ability to collaborate cross functionally.
- Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base.
- University degree or equivalent experience.
Benefits:
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
Similar Jobs
Customer Success Specialist
Customer Success Specialist focused on enhancing customer experience and stakeholder relationships in a remote role with regular travel. Supporting continuous improvement across services in the UK.
Customer Success Manager
Client Success Manager at Enertiv building strategic relationships and driving platform adoption in the proptech industry. Managing high-value clients and promoting long-term business value through effective collaboration.
Director, Client Success
Director of Client Success leading high-performing Client Success Managers at Momentive Software. Focused on client relationships and operational excellence to enhance service delivery.
Customer Success Manager
Customer Success Manager supporting Healthcare segment clients at Invoca. Managing a portfolio worth $3–$5M and ensuring customer engagement and success.
Marina Success Manager
Marina Success Manager at Dockwa managing relationships with marina customers for retention, adoption, and revenue growth. Collaborating across teams to ensure customer satisfaction and product value.
Graduate CRM Analyst
Slate Captain managing the Graduate Slate (CRM) instance at Xavier University. Improving enrollment intelligence and collaborating with the Slate team.
Customer Management Specialist
Customer Management Specialist at NCR Atleos handling medium client accounts. Developing relationships, ensuring contract compliance, and providing training for customer satisfaction.
Data Steward, CRM – Temp
Data Steward managing CRM data operations for Federated Co-operatives Limited. Responsible for ensuring data governance and participation in integration projects.
Customer Success Manager – Controls, NAM – South Region
Customer Success Manager at GE Vernova responsible for managing customer relationships and driving service growth in Controls aftermarket. Engaging with customers to ensure satisfaction and retention while meeting business goals.
Customer Success Manager – Controls, NAM
Customer Success Manager managing relationships with contractual customers to drive growth in aftermarket services for GE Controls Products. Responsible for training, support, and customer engagement strategies.
Customer Success Associate
Customer Success Associate at Samsara assisting top customers in customizing IoT platform solutions to enhance operational efficiency. Role involves collaboration with cross-functional teams and mentoring.
Customer Success Lead
Customer Success Lead responsible for managing urgent member escalations at Alignment Health. Focusing on service recovery excellence and employee support in a remote role.
Strategic Customer Success Manager
Strategic Customer Success Manager overseeing complex health system partnerships for HealthSnap. Driving success through strategic advisory skills in healthcare technology and operations.
Customer Success Manager
Customer Success Manager guiding private practice customers through HealthSnap's journey. Focused on improving clinical performance and financial outcomes for healthcare organizations.
Provider Solutions Customer Success Lead
Provider Solutions Customer Success Lead enhancing Medicaid IT solutions at Gainwell. Driving sales, addressing state objectives, and leading product demonstrations and RFP processes.
CRM Analyst, Mid-Level
CRM Analyst optimizing relationship flows and automation in RD Station. Collaborating with clients and teams to enhance CRM strategies and performance metrics.
Global Partner Sales & Success Lead
Global leader driving commercial growth with Red Hat's Specialized Partners. Overseeing pipeline orchestration and value-based co-selling in the commercial segment.
Client Success Agent
Client Success Agent managing operational activities and customer service issues for The Facilities Group. Ensuring client satisfaction and compliance with service contracts working remotely.
Advanced Specialist, Customer Success
Incident Response Analyst managing multi-functional teams for customer incident response in a 24/7 environment. Ensuring effective communication and resolution of IT service issues.
Director of Customer Success, Insights
Director of Customer Success & Insights responsible for customer onboarding and implementation for solution adoption. Ensuring continuous customer relationship improvement through actionable insights and strategies.