Customer Success Manager
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Job Description
Customer Success Manager managing onboarding, adoption, retention, and client relationships for Fundica’s AI-powered funding search engine. Driving B2B enterprise sales growth across the US.
Responsibilities:
- Drive the overall relationship with clients
- Manage client onboarding and implementation
- Train clients and increase product adoption
- Ensure customer retention and high levels of customer satisfaction
- Identify market opportunities and strengthen strategic relationships to drive customer acquisition in the US
- Work alongside the President, VP of Business Development, and multidisciplinary experts to generate qualifying leads and drive B2B enterprise sales growth
- Research, support, and attend industry events and webinars
- Provide qualified prospects with product demonstrations and presentations
- Prepare client contract proposals and assist in closing the sales process
- Follow up with and manage qualified leads and partners through a structured sales cycle
- Document sales activity through the CRM
- Own and lead onboarding and training for new clients
- Serve as the day-to-day client contact, building trust and rapport
- Identify customer needs and areas of opportunity, and document learnings
- Collaborate with sales, marketing, and product development to maximize client retention and growth
Requirements:
- At least 2 years of experience in a customer success, sales, or customer-facing role
- Bachelor's degree with a strong grasp of technology
- Outstanding, bilingual oral and written communication skills
- Fast learner, empathetic, technology lover, great sense of humour, and energetic individual
Benefits:
- Work from our downtown office in Montreal (Peel Metro)
- Join an enthusiastic and dynamic team in a fast-paced learning environment
- Meet influencers in the tech community and expand your personal network
- Competitive compensation, including stock options
- Monthly team events
- Kitchen stocked with healthy snacks and beverages
- Equal opportunity, diversity, inclusion, and accessibility commitment
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