Customer Success Manager – Renewals
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Job Description
Renewal Specialist executing customer contract renewals while collaborating with Customer Success Managers. Ensuring timely and accurate renewals across the portfolio for Rockwell Automation.
Responsibilities:
- Support renewal execution across assigned contracts and customer accounts
- Coordinate with distributors to initiate and track renewal proposals
- Ensure renewal documentation is prepared, organized, and communicated effectively
- Track renewal status and provide visibility into renewal progress and outcomes
- Support low-touch and distributor-led contract motions
- Assist Strategic and Regional CSMs with renewal coordination and execution
- Maintain accurate renewal tracking in internal systems
Requirements:
- Bachelor's degree or equivalent relevant work experience.
- Legal authorization to work in Canada.
- The ability to travel 10-20% of the time
- 3+ years of experience supporting renewals, contracts, or sales operations
- Experience working with CRM tools (Salesforce, Gainsight)
- Ability to manage multiple workflows and stakeholders
- Work experience in the manufacturing or automation industry
Benefits:
- Health Insurance including Medical and Dental
- Health Care Spending Account (HCSA – dependent on the plan chosen)
- Employee Assistance Program (EAP)
- Retirement plans
- Paid Time off
- Volunteering Time off
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
- Employer Paid DC Pension
- Maternity and Parental Leave Top-Up
- Fitness Reimbursement Program
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