Customer Success Manager – Renewals
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Job Description
Renewal Specialist at Rockwell Automation supporting contract renewals and collaborating with Customer Success Managers. Remote role with a focus on contract execution and customer account management.
Responsibilities:
- Support renewal execution across assigned contracts and customer accounts
- Coordinate with distributors to initiate and track renewal proposals
- Ensure renewal documentation is prepared, organized, and communicated effectively
- Track renewal status and provide visibility into renewal progress and outcomes
- Support low-touch and distributor-led contract motions
- Assist Strategic and Regional CSMs with renewal coordination and execution
- Maintain accurate renewal tracking in internal systems
Requirements:
- Bachelor's degree or equivalent relevant work experience.
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
- The ability to travel 10-20% of the time
- 3+ years of experience supporting renewals, contracts, or sales operations
- Experience working with CRM tools (Salesforce, Gainsight)
- Ability to manage multiple workflows and stakeholders
- Work experience in the manufacturing or automation industry
Benefits:
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
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