Customer Success Manager, Technical
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Job Description
Customer Success Manager helping enterprise customers adopt, renew, and expand AlgoSec’s cybersecurity platform. Advising stakeholders on network security, cloud infrastructure, and compliance.
Responsibilities:
- Identify customer adoption gaps, build tailored success plans, and align product use cases with value realization
- Track adoption across the customer portfolio and create quarterly improvement plans
- Partner with the renewals team to connect adoption health with renewal outcomes
- Flag churn risks early and lead mitigation efforts
- Collaborate with internal teams and sales to identify and quantify expansion opportunities
- Build relationships with key stakeholders and guide customers with best practices and strategic insights
- Host Executive Business Reviews and maintain proactive, high-value customer touchpoints
- Capture use cases, success stories, and lessons learned for the Customer Success knowledge base
- Represent the customer’s voice and champion customer needs across the organization
Requirements:
- 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration
- Proven experience managing strategic and enterprise-level customers with measurable success
- Strong understanding of network security, governance, audit, risk, and compliance practices
- Customer-first mindset and highly proactive approach
- Comfortable with client-facing engagements, including calls and visits
- Excellent consulting, project management, and data-driven decision-making skills
- Solid knowledge of security technology, including firewalls, IDS/IPS, SDN, and compliance
- Knowledge of APIs, including Java and REST
- Familiarity with infrastructure, public/private/hybrid cloud, and LAN/WAN networking
- Resilient and adaptable in dynamic, fast-paced environments
- Executive presence and ability to manage high-stakes conversations and escalations
- Excellent communication skills in English and Arabic
- Willingness to travel up to 50% of the time
- Experience with Salesforce.com and Gainsight is nice to have
- Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius is nice to have
Benefits:
- Equal Opportunity Employer committed to creating a friendly, diverse, and inclusive company culture
- Home office location
- Opportunity to join a profitable, growing cybersecurity company with strong market traction and significant growth potential
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