Customer Success Manager
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Job Description
Customer Success Manager responsible for onboarding and training customers of a B2B SaaS platform. Ensuring customer satisfaction and managing renewals while leveraging AI tools for efficiency.
Responsibilities:
- Lead onboarding sessions, train customers on platform features, and set them up for long-term success
- Build strong relationships across a portfolio of accounts
- Partner with Sales during the pre-sales process to support proof-of-concept evaluations
- Own the renewal process for your accounts
- Conduct regular reviews to assess performance, identify risks and opportunities
- Actively use AI tools to scale your book of business
- Partner with Product, Sales, and Support to champion customer needs
Requirements:
- College/University degree (preference for specialization in related curricula) or work experience commensurate with minimum high school/GED diploma
- 3+ years in Customer Success, Account Management, or a similar customer-facing role
- Background in software/SaaS
- Proficiency in Microsoft Office tools
- Previous experience at a startup or small company is highly preferred
Benefits:
- Competitive compensation and benefits package including bonus
- 401(k) plan
- Education assistance
- Company car
- Environment reflecting commitment to employees
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