Customer Success Manager
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Job Description
Customer Success Manager at Adelaide managing client relationships and delivering insights through measurement solutions. A remote opportunity focusing on digital media and advertising support.
Responsibilities:
- Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime
- Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
- Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
- Collaborate closely with Sales to strengthen client relationships and expand the portfolio
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
- Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide
- Coordinate with the Technical Account Management team to ensure seamless campaign setup
- Support AdOps to facilitate smooth implementation and execution of campaigns
Requirements:
- 4+ years of experience in digital media, adtech, or advertising
- Strong written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- A commercial mindset and proven track record of retaining and growing client relationships
- Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
- An innovative mindset, always looking for new ideas to improve processes and ways of working, not afraid to propose and implement changes
Benefits:
- Private medical insurance
- Paid time off
- Parental leave
- Employee development & wellness stipend
- Volunteer time off
- Stock options
- Group pension plan
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