Customer Success Manager
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Job Description
Customer Success Manager growing school-district transportation partnerships at EverDriven. Driving retention, renewals, revenue expansion, and client solutions for alternative student transportation.
Responsibilities:
- Implement strategies and processes that deliver consistent customer satisfaction and retention
- Own account relationships, strategy, and pricing, including managing contract renewals and RFPs
- Proactively engage and build relationships with decision makers and all levels of school district personnel
- Understand retention and service risks in the book of business and drive risk mitigation plans where applicable
- Utilize extensive product/service knowledge, problem-solving skills, and training to enhance customer engagements while generating revenue
- Conduct regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions
- Work cross-functionally and coordinate with internal teams to access resources and facilitate solutions and tools for customers
- Deliver customer feedback as the voice of the customer to internal teams, identifying customer needs, ideas, and challenges
- Advocate for solutions, product enhancements, and other actions to meet customer needs and cultivate growth
Requirements:
- Bachelor’s degree and/or equivalent relevant years of experience
- Minimum of 5 years' experience in a business development or customer success role
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
- Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
- Proactive and self-motivated with a passion for customer success and a track record of achieving goals
- Valid US driver's license in good standing, required
- Position will be remote/WFH and requires up to 33% travel
Benefits:
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
- Bonus potential
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