Customer Success Manager
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Job Description
Customer Success Manager ensuring client satisfaction and retention in real estate marketing. Engaging with clients via phone, SMS, and email to enhance lead acquisition processes.
Responsibilities:
- Speak with clients daily via phone, text, and email — especially during high-friction situations
- Handle objections, complaints, and frustration with confidence and composure
- Perform “reverse sales” turning unhappy clients into retained, long-term customers
- Coach investors on how to improve their lead handling, follow-up, and conversion
- Build real relationships not just transactions (be someone clients actually like talking to)
- Stay active in Facebook groups and community channels to support and engage clients
- Respond to inquiries within 30 minutes and drive resolution within 24 hours
- Partner with internal teams (sales, refunds, ops) to resolve complex issues
- Maintain accurate records of all client interactions in CRM systems
Requirements:
- 2+ years in customer success, account management, or retention-focused roles
- Strong verbal communication skills (phone confidence is a must)
- Proven ability to handle objections and retain customers
- Experience building relationships with clients over time
- Highly organized and able to manage multiple conversations simultaneously
- Real estate or investor-facing experience is a strong plus.
Benefits:
- Comprehensive benefits package (Health, Dental, Vision).
- 401k with a match
- Fast-moving team, low bureaucracy, high ownership
- Flexible remote work environment.
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