Customer Success Manager
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Job Description
Customer Success Manager supporting Anteriad’s data-driven B2B marketing solutions. Managing post-sale campaigns, customer insights, reporting, and cross-functional issue resolution.
Responsibilities:
- Provide post-sale support for customer inquiries involving content syndication, display advertising, and data services
- Become an expert in the operational process from initial quote through campaign completion and wrap-up generation
- Serve as a bridge between sales, operations, and customers
- Act as an internal and external client-facing resource for account-related questions
- Work with India and US Operations teams to provide customer support and insights
- Identify and escalate situations requiring urgent attention
- Partner with sales to develop strategies that improve customer success and grow investments
- Use Salesforce, Qlik, and proprietary platforms in daily work
- Support all products sold to non-enterprise and enterprise customers
- Understand customer motivations and improve service campaigns over time
- Execute and present reports, including check-ins, campaign summaries, and QBRs
- Assist Customer Success, Sales, Marketing, Operations, and Management teams with support and projects
- Use SFDC cases to track campaign status and support pre-sales activities
- Report to the Director, Customer Success
Requirements:
- 5+ years of related experience in providing support
- Experience in a demand generation and/or direct database marketing environment preferred
- Experience with database products and services is essential
- Exceptional communication skills
- Strong team orientation
- Skill in marketing integrated online and offline data-driven solutions
- Ability to work independently without constant direction or supervision
- Self-motivated with a strong work ethic
- Strong oral and written communication skills
- Ability to learn quickly and adapt to changing landscapes
- Strong problem analysis and problem-solving competencies
- Ability to interact well with team members
- Ability to learn and operate SaaS platforms such as Salesforce, Qlik, and Anteriad Marketing Cloud
- Must be located in the MST or PST time zones
Benefits:
- Work from home
- Flexible PTO
- Training & development with unlimited access to Percipio LMS
- Mix of collaborative & independent work
- Community outreach via Anteriad Cares, encouraging staff to volunteer
- Professional mentoring program with career guidance from leadership
- Great benefits for you and your family
- Comprehensive medical (choice of 3 plans), dental and vision coverage
- Company-paid short-term disability, long-term disability and life insurance
- Optional supplemental life, accident and critical illness insurance plans
- 401K with company match
- Flexible PTO and generous holiday schedule
- Fully paid primary caregiver leave (12 weeks) and parental bonding leave (2 weeks)
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