Customer Success Manager

Posted 12hrs ago

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Customer Success Manager growing retention, adoption, and account value for foreUP golf software customers. Fully remote within the United States.

Act as a key point of contact for assigned customers
Maintain and develop existing customer relationships
Advise customers on best use of foreUP solutions
Update customers on new solutions as they become available
Liaise between clients and cross-functional internal teams
Ensure timely and successful delivery of solutions according to client needs
Own the business relationship with valued customers
Drive client retention and satisfaction
Drive enhanced business solutions
Identify and grow sales opportunities within the assigned territory
Record all activity in the customer relationship management database
Execute strategies developed and communicated by sales management
Increase adoption of additional products and services and overall account lifetime value

Proven account management experience or other relevant experience
Ability to communicate and influence verbally and in writing
Experience delivering client-focused solutions based on customer needs
Ability to manage multiple projects simultaneously with strict attention to detail
Excellent listening, critical thinking, negotiation, and presentation skills
Understanding of the public golf industry
Technology savvy
Effective time management and project management skills
Ability to work independently in a fast-paced environment with changing priorities
3+ years of relevant experience
Bachelor's Degree preferred
Must reside in the United States
Must have full working rights in the United States
Must not require sponsorship