Customer Success Manager
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Job Description
Customer Success Manager overseeing client relationships in digital media adtech. Driving adoption of Adelaide's measurement and ensuring seamless campaign execution with a focus on client insights.
Responsibilities:
- Manage and nurture relationships with key clients, providing ongoing support and strategic insights
- Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
- Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
- Collaborate closely with Sales to strengthen client relationships and expand the portfolio
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
- Act as a product expert, guiding clients through Adelaide’s measurement data and insights
- Coordinate with the Technical Account Management team to ensure seamless campaign setup
- Support adops to facilitate smooth implementation and execution of campaigns
Requirements:
- 5+ years of experience in digital media, adtech, or advertising
- Bachelor’s degree required
- Strong written and verbal communication skills
- Proficiency in Microsoft Excel, Powerpoint
- Experience working with verification/viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.) and DSPs (DV360, TTD, etc.)
- Proven record of managing strategic accounts, fostering client relationships and revenue growth
- Excellent organizational skills and attention to detail
- A team-oriented approach with a growth mindset
Benefits:
- Medical, dental, and vision insurance
- Paid time off
- Parental leave
- Wellness & Development Stipend
- Holiday break
- Volunteer time off
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- 401(k) retirement plan
- Remote-first environment
- Access to WeWork spaces available
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