Customer Success Manager
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Job Description
Customer Success Manager at insightsoftware managing enterprise customer relationships for value realization and renewals. Engaging stakeholders and ensuring product adoption across the customer lifecycle.
Responsibilities:
- Serve as the primary point of contact and trusted advisor for assigned enterprise customers
- Build and nurture senior stakeholder relationships to influence business outcomes and long-term partnership value
- Drive product adoption, engagement, and value realization across the customer lifecycle
- Lead Quarterly Business Reviews (QBRs) and Success Reviews aligned to customer KPIs and strategic objectives
- Own the renewals process end-to-end, including pricing discussions, contract negotiations, and timely delivery of renewal quotes
Requirements:
- Bachelor’s degree in Business or a related field
- 3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role
- At least 2 years managing enterprise customers in a B2B SaaS or software environment
- Proven experience owning renewals and managing complex customer portfolios
- Strong experience with Salesforce and customer success platforms (e.g. Gainsight or similar)
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
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