Customer Success Manager
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Job Description
Customer Success Manager at Givebutter helping nonprofits with impactful fundraising through technology. Responsible for driving customer outcomes, retention, and growth across accounts.
Responsibilities:
- Serve as a strategic partner for nonprofit customers through short term, outcome-focused engagements, helping them achieve fundraising and donor engagement goals through Givebutter (this is a pooled motion, not a fixed book of business).
- Lead discovery, success planning, training, and strategic guidance that drive adoption, value realization, retention, and growth.
- Become a subject matter expert in Givebutter and connect platform capabilities to customer goals, challenges, and opportunities.
- Continuously test and iterate on new ways to incorporate AI into your workflows, using it to support and improve the work being done while maintaining strong judgment and data hygiene.
- Identify customer risks and opportunities early, using AI, data and customer insights to guide proactive action.
- Partner cross-functionally to improve the customer experience and advocate for customer needs.
- Facilitate a mix of 1:many webinars, automated engagement, and targeted 1:1 customer interactions.
Requirements:
- 2-5 years of experience in Customer Success, Account Management, Consulting, Sales, or similar customer-facing roles.
- Demonstrated ability to drive customer outcomes through strategic guidance, relationship management, and problem solving.
- Experience managing multiple customer engagements in a pooled or scaled motion while working toward retention, growth, adoption, or business goals.
- Strong communication, discovery, stakeholder management, and customer-facing presentation skills.
- Experience facilitating trainings, workshops, webinars, or customer education programs.
Benefits:
- Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
- Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
- Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
- Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
- 401k: We offer a 3% 401k match for all eligible employees.
- Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
- Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
- Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
- Family Care Support: Access a company-paid UrbanSitter membership plus care credits to book trusted, background-checked caregivers for childcare, senior care, pet care, and household support when you need it most.
- Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
- Coworking Stipend: Enjoy a monthly stipend that gives you the freedom to work from coworking spaces or cafés whenever you need connection, community, or a change of scenery.
- Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
- Professional Development: We offer learning and development reimbursement opportunities.
- Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.
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