Customer Success Manager
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Job Description
Customer Success Manager bei deutscher Kanzlei-Marketing-Agentur. Betreuung von Kunden, Koordination KI-gestützter Marketingprojekte und Durchführung von Reportings.
Responsibilities:
- Hauptansprechpartner für Kunden sein und regelmäßig mit ihnen kommunizieren
- Kundentermine und Calls zur Abstimmung, Feedback-Einholung und Terminkoordination durchführen
- Den Status aller laufenden Projekte überblicken und termingerechte Umsetzung sicherstellen
- Zwischen Content, Technik, WebDev und Design koordinieren
- Projekt-Timelines überwachen, nachfassen sowie Probleme frühzeitig erkennen und lösen
- Onboarding neuer Kunden vorbereiten und durchführen
- Prozesse einrichten und den Workflow erklären
- Marketing-Maßnahmen und -Ergebnisse in Kundengesprächen einordnen
- Gemeinsam mit Fachteams Chancen und Potenziale identifizieren
- Prozesse für Kunden klarer und wertvoller gestalten
- Monatliche Reportings vorbereiten und versenden
- Performance-Gespräche mit Kunden führen
- Sicherstellen, dass alle Accounts sauber laufen
Requirements:
- Erfahrung im Marketing-Bereich und in der Kundenbetreuung (Agentur, Inhouse oder vergleichbar)
- Bereitschaft zu vielen Calls und Kundenterminen
- Sehr hohe Zuverlässigkeit und Verantwortungsbewusstsein
- Klare, professionelle Kommunikation
- Strukturierte Arbeitsweise und gutes Zeitmanagement
- Anspruch, stets den Überblick zu behalten
- Freude an der Arbeit mit Kunden und daran, ihnen Sicherheit zu geben
- Interesse an der Verbesserung und effizienten Gestaltung von Prozessen
- Bereitschaft, Aufgaben sauber umzusetzen und Projekte zu managen
- Nice-to-have: Erfahrung im Bereich SEO und Projektmanagement
- Nice-to-have: Grundverständnis von Websites, Google, Rankings und Analytics
Benefits:
- 100% remote
- Sehr klare Prozesse und die Möglichkeit, sie aktiv mitzugestalten und weiterzuentwickeln
- Hohe Eigenverantwortung, aber strukturierte Führung
- Moderne Tools + KI-gestützter Workflow
- Loyale Unternehmenskultur
- Enge Zusammenarbeit mit der Geschäftsführung
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