Customer Success Operations Manager
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Job Description
Customer Success Operations Manager building dashboards, playbooks, and automations for Noma Security’s AI security and governance platform. Supporting renewals and scalable post-sales operations.
Responsibilities:
- Own the post-sales dashboard and reporting cadence for leadership, board, and customer-facing use
- Templatize decks and playbooks into a single adopted source of truth
- Design processes and automations across task tracking, QBR preparation, and renewals
- Build and maintain a centralized resource hub for post-sales content
- Support renewal tracking and reporting across the TAM team’s book of business
- Partner with TAMs, support, and leadership to identify operational gaps and prioritize fixes
- Scope technical builds and engage the appropriate internal partners
- Stay current on post-sales and revenue operations practices as the team scales
Requirements:
- 5+ years in a CS Operations, RevOps, or similar role supporting a post-sales or customer success organization
- Track record of building dashboards, decks, or playbooks that got adopted
- Experience supporting renewals and revenue-adjacent reporting
- Comfort operating with real autonomy and bringing solutions
- Background in cybersecurity or technical enterprise SaaS environments is a plus, not a requirement
- Bias toward systems and process templating
- Comfortable in a fast-paced, high-intensity startup environment with shifting priorities
Benefits:
- Comprehensive medical, dental, and vision coverage
- Home office setup reimbursement
- Short- and long-term disability insurance
- Life and accident insurance
- 401(k) retirement savings plan
- Unlimited paid time off (PTO)
- A warm, supportive, and people-first company culture
- A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
- Equity options that let you share in Noma’s growth and success
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