Customer Success Representative
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Job Description
Customer Success Representative ensuring excellent service for all auto finance inquiries via phone, email, and text. Documenting interactions and managing communications for customer satisfaction.
Responsibilities:
- Ensure that customers receive wonderful customer service in all aspects when taking care of the customers
- Answer all phone calls received
- Respond to customer inquiries
- Complete customer applications either over the phone or via text/email
- Send emails to the correct corresponding departments as needed to resolve customer complaints
- Document all account, contact, and activity information into various systems
- Manage inbound and outbound communication by email, phone and/or text to customers to complete applications
- Ensure to send communications to the correct departments when the customer calls in for something that goes beyond the scope of what you are able to assist with
- Consistently respond to auto finance inquiries in a timely, efficient, and professional manner
- Meet all metrics and standards set forth by management
Requirements:
- High School diploma is required
- One (1) year of customer service-related experience in a call center preferred
- Experience in inside phone sales, telemarketing, quality assurance or customer service experience with auto finance companies or car dealerships
- Strong listening, verbal, and written communication skills
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information to customers, clients, and all levels of management
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving concrete variables in standardized situations
- Detail-oriented with ability to organize, prioritize and work independently
- Strong critical thinking skills
- Ability to toggle between applications on a dual monitor setup
- Proficiency with Microsoft Office, with intermediate Excel ability, required
- Keyboarding/computer skills, heavy computer and phone usage
- High level of personal motivation, professionalism and integrity required
- Ability to exercise discretion and judgment
- Must be dependable.
Benefits:
- Steady growth
- Strong and supportive leadership team
- In-depth training and tools to ensure your success
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