Customer Success Specialist – Marketplace Consultant
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Job Description
Customer Success Specialist consulting Brazilian Mercado Livre and Shopee sellers. Driving JoomPulse adoption, retention, and growth through data-based marketplace insights.
Responsibilities:
- Act as a marketplace consultant for Ultra clients
- Advise Brazilian sellers on growth, assortment, pricing, competition, category analytics, and business opportunities using JoomPulse data and market knowledge
- Run onboarding and recurring training calls
- Help clients understand how to use the platform and apply insights to their marketplace business
- Prepare practical, data-based analyses and recommendations in response to client needs and questions
- Drive activation, adoption, retention, and NPS by helping clients get clear value from the tool
- Support day-to-day client channels when needed, while keeping consulting and marketplace expertise as the core of the role
Requirements:
- 2+ years of hands-on experience with marketplaces as a consultant, analyst, seller, account manager, or similar role
- Fluency in Portuguese
- Advanced understanding of e-commerce metrics and marketplace dynamics, including assortment, pricing, competition, margins, category analytics, seller growth, and product performance
- Strong analytical thinking: ability to read raw data, identify key insights, and turn them into practical recommendations for clients
- Strong practical AI skills: daily hands-on use of AI tools to improve analysis, communication, productivity, and client support
- Good English proficiency (preferred)
- Experience working with Brazilian marketplace sellers, SMBs, or e-commerce businesses (preferred)
- Experience with platforms such as Mercado Livre, Shopee, Amazon, Magalu, or similar (preferred)
- Strong communication skills: ability to listen, build trust, explain insights clearly, and handle client conversations confidently (preferred)
- Customer success or client support experience, especially with retention, activation, NPS, or product adoption (preferred)
Benefits:
- Bonuses
- 100% paid sick leave
- Collaboration with colleagues across Portugal, Brazil, Latvia and China
- Opportunities for promotions
- Possibility to move from PJ employment to CLT employment later
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