Customer Success Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Specialist focused on enhancing customer experience and stakeholder relationships in a remote role with regular travel. Supporting continuous improvement across services in the UK.
Responsibilities:
- Oversee and analyse customer feedback through engagement platforms, producing monthly reports and identifying improvements
- Act as contract champion for social value activities, ensuring alignment with client objectives
- Own and develop the customer excellence strategy, linking engagement and social value initiatives
- Build and maintain strong relationships with key stakeholders across all levels
- Analyse KPIs, audit results and feedback to identify and drive improvements
- Represent the customer function at senior meetings and client engagements
- Promote positive stories and develop case studies to support business initiatives
- Deliver customer induction and ongoing training programmes to colleagues
- Support contract bids, mobilisation, and accreditation processes
- Ensure customer policies and procedures are consistently applied across contracts
Requirements:
- Educated to A Level standard or equivalent
- Experience in Insight survey analysis and producing reports
- Background within a service-led environment
- Advanced skills in CRM systems, Microsoft Word, Excel and PowerPoint
- Proven experience managing customer interactions and engagement
- Strong training and coaching capability
- Excellent influencing and presentation skills
- Ability to build effective relationships at all levels
- Strong communication skills with the ability to manage complex situations
- Ability to manage multiple priorities in a fast-paced environment
- Flexible and adaptable approach to achieving objectives
- Full UK driving licence
Benefits:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Access to EAP Counselling sessions
Similar Jobs
Customer Success Manager
Client Success Manager at Enertiv building strategic relationships and driving platform adoption in the proptech industry. Managing high-value clients and promoting long-term business value through effective collaboration.
Director, Client Success
Director of Client Success leading high-performing Client Success Managers at Momentive Software. Focused on client relationships and operational excellence to enhance service delivery.
Customer Success Manager
Customer Success Manager supporting Healthcare segment clients at Invoca. Managing a portfolio worth $3–$5M and ensuring customer engagement and success.
Marina Success Manager
Marina Success Manager at Dockwa managing relationships with marina customers for retention, adoption, and revenue growth. Collaborating across teams to ensure customer satisfaction and product value.
Graduate CRM Analyst
Slate Captain managing the Graduate Slate (CRM) instance at Xavier University. Improving enrollment intelligence and collaborating with the Slate team.
Customer Management Specialist
Customer Management Specialist at NCR Atleos handling medium client accounts. Developing relationships, ensuring contract compliance, and providing training for customer satisfaction.
Data Steward, CRM – Temp
Data Steward managing CRM data operations for Federated Co-operatives Limited. Responsible for ensuring data governance and participation in integration projects.
Customer Success Manager – Controls, NAM – South Region
Customer Success Manager at GE Vernova responsible for managing customer relationships and driving service growth in Controls aftermarket. Engaging with customers to ensure satisfaction and retention while meeting business goals.
Customer Success Manager – Controls, NAM
Customer Success Manager managing relationships with contractual customers to drive growth in aftermarket services for GE Controls Products. Responsible for training, support, and customer engagement strategies.
Customer Success Associate
Customer Success Associate at Samsara assisting top customers in customizing IoT platform solutions to enhance operational efficiency. Role involves collaboration with cross-functional teams and mentoring.
Customer Success Lead
Customer Success Lead responsible for managing urgent member escalations at Alignment Health. Focusing on service recovery excellence and employee support in a remote role.
Strategic Customer Success Manager
Strategic Customer Success Manager overseeing complex health system partnerships for HealthSnap. Driving success through strategic advisory skills in healthcare technology and operations.
Customer Success Manager
Customer Success Manager guiding private practice customers through HealthSnap's journey. Focused on improving clinical performance and financial outcomes for healthcare organizations.
Provider Solutions Customer Success Lead
Provider Solutions Customer Success Lead enhancing Medicaid IT solutions at Gainwell. Driving sales, addressing state objectives, and leading product demonstrations and RFP processes.
CRM Analyst, Mid-Level
CRM Analyst optimizing relationship flows and automation in RD Station. Collaborating with clients and teams to enhance CRM strategies and performance metrics.
Global Partner Sales & Success Lead
Global leader driving commercial growth with Red Hat's Specialized Partners. Overseeing pipeline orchestration and value-based co-selling in the commercial segment.
Client Success Agent
Client Success Agent managing operational activities and customer service issues for The Facilities Group. Ensuring client satisfaction and compliance with service contracts working remotely.
Advanced Specialist, Customer Success
Incident Response Analyst managing multi-functional teams for customer incident response in a 24/7 environment. Ensuring effective communication and resolution of IT service issues.
Director of Customer Success, Insights
Director of Customer Success & Insights responsible for customer onboarding and implementation for solution adoption. Ensuring continuous customer relationship improvement through actionable insights and strategies.
Quality Analyst – Dynamics CRM
Software Quality Analyst supporting quality delivery of Microsoft Dynamics 365 CRM. Working in an agile environment to create and execute tests, develop solutions, and collaborate with the team.