Customer Support Associate – German
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Job Description
Supplier Support Associate helping to gather compliance information from suppliers. Supporting the Supplier Support team and engaging with suppliers through various channels for compliance requests.
Responsibilities:
- Support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains
- Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided
- Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests
- Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience
- Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites
- Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team
- Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
- Validate and ensure Quality Assurance for compliance data provided by our suppliers
- Act as a peer mentor to Supplier Support Agents as required
Requirements:
- Excellent verbal and written communication skills, primarily in English
- proficiency in additional languages such as Italian,French or German may be required
- Bachelor’s Degree/Higher diploma from a recognized learning institution
- 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres)
- Solid ability to manage time effectively and juggle multiple priorities at one time
- Computer proficiency using MS Office Suite and Google Applications
- Self-starter, excellent time management skills and the ability to adhere to assigned deadlines
- Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels
- Builds productive and stable working relationships internally and externally
Benefits:
- vacation time that increases with tenure
- comprehensive benefits packages (details vary by country)
- life leave days
- competitive base salary
- corporate bonus program
- retirement savings options
- flexible work options
- volunteer days
- professional development days
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