Customer Support Representative
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Job Description
Customer Support Representative providing phone and email support for customers and suppliers. Troubleshooting orders, sales, and basic technical issues while documenting cases in CRM and ticketing systems.
Responsibilities:
- Serve as the primary point of contact for customer and supplier inquiries via phone and email
- Handle medium-volume inbound calls and ensure professional, courteous customer interactions
- Troubleshoot and resolve inquiries related to orders, sales, and basic technical or system issues
- Correspond with customers through Jira Service Management or similar ticketing platforms
- Accurately log call outcomes, customer interactions, and case updates in CRM systems
- Work across multiple internal systems, dashboards, and tools to resolve customer concerns
- Identify recurring issues or patterns and escalate insights to the appropriate teams
- Ensure compliance with internal processes, documentation standards, and service-level expectations
Requirements:
- Previous experience in a call center or customer support role
- Strong verbal and written English communication skills
- Ability to handle objections and manage customer expectations professionally
- Experience working with CRM and ticketing systems (e.g., Jira, Zendesk, or similar)
- Comfortable navigating multiple systems and tools simultaneously
- High attention to detail with strong documentation and compliance awareness
- Solid problem-solving skills and the ability to learn new products and processes quickly
- Ability to work effectively in a high-volume, target-driven environment
Benefits:
- Work from Home
- Monday to Friday schedule
- Philippine holidays
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