Customer Support Specialist
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Job Description
Customer Support Specialist managing campervan customer leads, bookings, cleaning, inventory, and partner coordination for Tokyo-based WASABIT. Supporting hospitality services through phone, email, and WIX CRM.
Responsibilities:
- Respond to inbound leads via phone, email and CRM system (WIX)
- Qualify leads and upsell services to convert leads to customers
- Plan, resource and schedule bookings and cleaning
- Manage inventory and orders of supplies for vans
- Handle enquiries and build quotations for special customer requests
- Work closely with the marketing team on special projects, offers and campaigns
- Manage special offers and seasonal campaigns
- Ensure website accuracy and keep FAQs consistently updated
- Coordinate with new and existing vehicle partners, especially for end-of-month closing and revenue share statements
- Manage pre- and post-booking checklists
- Ensure all cars are cleaned, repaired and maintained before and after bookings
Requirements:
- English fluency with excellent communication
- Ideally experience in dealing with customers via calls
- Interest, knowledge or passion for hospitality industry
- 2+ years experience preferred
- Flexible mindset or startup mentality
- Willingness to go above and beyond the job description
Benefits:
- Incentive to convert leads to customers
- Remote work
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