Customer Support Specialist
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Job Description
Customer Support Specialist providing timely support regarding clinical application processes and technology tools for GE HealthCare. Collaborating with teams to enhance the learner experience in the US & Canada.
Responsibilities:
- Be the first point of contact for customers and employees seeking help.
- Monitor and manage incoming requests, such as emails in the LX Inbox, ensuring all inquiries are acknowledged and resolved within established service-level agreements (SLAs).
- Deliver fast, friendly, and accurate responses to questions about: Clinical application training programs and courses, Access to learning platforms and resources, Troubleshooting learner experience issues.
- Collaborate across teams (Clinical Applications, Program Managers, IT) to resolve complex inquiries and keep the learning experience seamless.
- Spot trends and share insights to improve processes and enhance the learner journey.
- Create helpful resources like FAQs and knowledge base articles to make learning easier for everyone.
- Uphold company standards for professionalism, confidentiality, and compliance.
Requirements:
- Associate degree or equivalent experience (Bachelor’s preferred)
- 1–2 years in customer support in healthcare or clinical applications environment dealing with LX Inbox
- Strong written and verbal communication skills
- Excellent organizational and time management abilities
- Ability to troubleshoot and resolve basic technical issues
- Proficiency in Microsoft Office Suite and familiarity with learning management systems (LMS)
- Customer-first mindset with problem-solving skills
Benefits:
- medical
- dental
- vision
- paid time off
- a 401(k) plan with employee and company contribution opportunities
- life
- disability
- accident insurance
- tuition reimbursement
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