Customs Brokerage Coordinator – Entry Writer
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Job Description
Customs brokerage coordinator processing U.S. customs entries and shipment documentation for logistics and trade specialist Mohawk Global. Supporting clients, CBP compliance, and brokerage operations.
Responsibilities:
- Serve as a primary point of contact for assigned accounts and provide timely updates and responsive customer support
- Build effective working relationships with clients through professional communication and service
- Address routine client inquiries and escalate complex issues as appropriate
- Process customs entries accurately and timely in accordance with client requirements and regulatory standards
- Review and validate invoices, packing lists, and supporting customs documentation
- Ensure compliance with CBP regulations, customer SOPs, and internal procedures
- Maintain accurate shipment records and support operational workflow efficiency
- Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns
- Collaborate with internal teams and regulatory agencies to address operational challenges
- Identify risks, compliance concerns, or processing errors and take appropriate corrective action
- Escalate non-routine issues and exceptions to leadership as needed
- Communicate with clients, CBP, partner government agencies, and internal stakeholders
- Partner with Compliance, Transportation, and other operational teams to support shipment execution
- Participate in team meetings, training programs, and coaching sessions
- Seek feedback and apply learnings to improve performance and technical expertise
- Support compliance with billing, file completion, and documentation requirements
- Ensure files are processed and finalized within established service standards
- Contribute to productivity, quality, and compliance KPIs
- Perform other duties as assigned
Requirements:
- 1–2 years of experience in customs brokerage, international trade, logistics, or a related field
- Familiarity with customs entry processes and U.S. Customs regulations
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word
- Working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures
- Ability to process customs entries and review shipment documentation accurately
- Proficiency in CargoWise or similar customs brokerage systems
- Knowledge of customs documentation, classification, and regulatory requirements
- Customer service and relationship management skills
- Time management and prioritization in a deadline-driven environment
- Problem-solving and analytical thinking
- Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field (preferred)
- Experience utilizing CargoWise or similar brokerage systems (preferred)
- Exposure to customs classification, PGA requirements, or trade compliance activities (preferred)
- Customs brokerage industry certifications or coursework (preferred)
- Ability to work in a professional office environment and/or remotely from a home office
- Ability to use standard office equipment
- Ability to lift items under 25 pounds and bend, stand, and walk short distances as required
- Less than 10% travel requirement
Benefits:
- Employee-centric organization
- Certified as a “Great Place to Work” for the past thirteen years
- Equal opportunity employment
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