Cybersecurity Specialist
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Job Description
Cybersecurity Specialist monitoring alerts and investigating incidents for CyberMaxx’s managed detection and response cybersecurity services. Supporting threat detection, customer response, and SOC operations.
Responsibilities:
- Monitor and analyze security alerts and events from various security tools and systems
- Coordinate with users and administrators of various roles and backgrounds during incident investigations and response
- Collect and analyze raw events and alerts
- Construct timelines surrounding adversarial activity or other activity related to investigations
- Provide feedback on alerts and reviewed events to improve detection capabilities
- Escalate tickets when necessary based on established processes
- Classify and prioritize incidents based on established criteria
- Provide professional-quality customer service
- Accurately document work details within the ticketing system
- Maintain familiarity with products in use and quickly learn related technologies
- Stay informed of breaking news and industry best practices and share findings
- Attend and contribute to regular team meetings
Requirements:
- Ability to work all schedules in a 24/7 SOC environment
- Availability for Sun-Wed or Wed-Sat schedules, including 7AM-5:30PM ET, 11AM-9:30PM ET, or 9PM-7:30AM ET shifts
- Bachelor's degree in related field and/or combination of education and work experience
- Obtain within 1 year and maintain at least one of the following certifications: Sec+, CySA+; other intermediate certifications will be considered
- Prior completion of related internship or relevant class projects exposing the applicant to the SOC environment
- At minimum, entry-level experience of incident investigations and responses
- Experience with the security industry, including understanding of best practices, risk mitigation, and compliance frameworks
- Ability to function effectively in high-stakes and high-stress situations
- Legally capable of working in the US or EU or APAC regions as designated
- Passion for cybersecurity and self-driven continued learning and development of relevant skillsets
- Ability to quickly find answers using manuals and/or Internet resources
- Fluent in English in writing and speech, including writing, reading, speaking, and understanding
- Ability to effectively communicate complex security concepts with end customers
Benefits:
- Flexible Paid Time Off
- 401k with a company match
- Medical, Dental and Vision Coverage
- Voluntary Short Term and Long-Term Disability
- Employee Assistance Program with Mental Health Supplement
- Voluntary Basic, Accidental, and other ancillary life insurance
- Health Savings Account Contribution (with selection of a HDHP)
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