Czech Speaking Customer Advisor
Posted 3ds ago
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Job Description
Remote Support Specialist assisting Czech-speaking customers with technical issues for a tech brand. Managing support cases through effective communication and documentation.
Responsibilities:
- Deliver high-quality assistance to Czech-speaking customers via telephone, live web chat, and email
- Provide clear, step-by-step guidance to resolve issues regarding hardware devices and software applications
- Build relationships through active listening to pinpoint user needs while upholding patience and professionalism
- Take full ownership of assigned support cases and document every customer interaction in the CRM system
- Participate in an intensive training program to master the product catalog and internal tools
Requirements:
- Native or near-native (C1/C2 level) command of the Czech language
- Strong upper-intermediate to advanced proficiency (B2/C1 level) in English
- Digital comfort navigating smartphones, tablets, and different operating systems
- Naturally warm communicator with a positive, solutions-oriented attitude
- Previous experience in call centers, BPO environments, or technical helpdesks is a plus but completely optional
- Valid Portuguese tax number (NIF) and legal authorization to work in Portugal
- Quiet and isolated home workspace with high-speed internet access
- Full readiness for variable shift schedule including weekends and holidays
Benefits:
- Fully compensated educational academy from day one
- Premium Tech Package including high-end computer hardware and software tools
- Dependable base salary enhanced by monthly performance-driven bonuses and a daily food stipend
- Career development with transparent pathways for internal advancement
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