Data Analyst
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Job Description
Data Analyst implementing Ameresco’s AssetPlanner software for energy and facilities management clients. Handling data analysis, configuration, client support, reporting, testing, and training.
Responsibilities:
- Enter and analyze data related to building structures and systems
- Respond to client requests for data updates, support, and configuration changes
- Provide client support via the support line and service request database
- Perform annual client check-ins as required
- Conduct phone interviews with clients to gather information on capital assets and input data into AssetPlanner® software
- Perform quality assurance reviews of building condition assessment data
- Review and input existing client data and documentation
- Assist in developing client-facing reports and presentations
- Support software implementation, including database configuration, client onboarding, and training sessions
- Participate in software testing, provide enhancement suggestions, and report bugs
- Provide support for the Energy and Maintenance modules as needed
Requirements:
- University degree
- Engineering degree/certification a plus
- Experience working with data in an analyst role
- Background in facilities management, building science, or engineering is an asset
- Experience in client or customer service roles
- Proficiency in Microsoft Excel and MS Office products
- Experience with asset management software is an asset
- Ability to quickly learn and adapt to new software applications
- Excellent verbal and written communication skills
- Professional, courteous, and client-focused demeanor
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Performance incentives
- Bonuses
- Commissions
- Equity
- Comprehensive and competitive employee benefits
- People-oriented insurance, investment, and incentive plans
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