Deal Desk Analyst
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Job Description
Deal Desk Financial Analyst structuring non-standard commercial agreements for Twilio’s communications platform. Modeling deal economics, managing Salesforce/CPQ workflows, and advising Sales, Legal, and Finance on pricing and margin.
Responsibilities:
- Analyze deal economics for standard and non-standard agreements, including pricing, discounting, term length, usage commitments, and gross margin impact
- Partner with Sales to structure commercially sound deals aligned with Twilio’s financial guardrails
- Build, maintain, and review financial models and pricing scenarios for non-standard deal requests and senior leadership approvals
- Own the end-to-end Deal Desk workflow in Salesforce/CPQ, from quote building and pricing approvals through Order Form creation, DocuSign execution, and opportunity closure
- Ensure data integrity and policy compliance
- Build relationships with Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity
- Educate Sales and GTM teams on contracting policies, approval matrices, and discount governance
- Collaborate with Sales and Legal on non-standard contract language in Order Forms, aligned with risk and revenue recognition policies
- Identify recurring deal patterns, approval exceptions, and operational friction to improve Deal Desk workflows and systems
Requirements:
- Bachelor’s or Associate’s Degree plus a minimum of 5 years of experience in Corporate Finance, FP&A, Commercial Finance, or an analytical GTM/Deal Desk role
- If no degree, a minimum of 7 years of relevant analytical experience is required
- Demonstrated analytical and financial skills
- Firm understanding of core financial concepts and ability to explain financial tradeoffs clearly
- Advanced Excel/Google Sheets skills
- Experience building intermediate financial models, logic formulas, and scenario analyses
- Ability to manage multiple high-velocity requests simultaneously and remain organized under tight deadlines
- Self-starter with a can-do attitude, willingness to ask clarifying questions, and high integrity
- Knowledge and/or experience with Salesforce, Tableau, CLM, and JIRA is desired
Benefits:
- Competitive pay
- Generous time-off
- Parental leave
- Wellness leave
- Healthcare
- Retirement savings program
- Volunteering and donation support
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