Deal Desk Manager
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Job Description
Deal Desk Manager evaluating complex mortgage scenarios and underwriting exceptions for a lending company. Advising teams on risk, guidelines, and viable approval structures.
Responsibilities:
- Review and analyze complex loan scenarios to determine eligibility, structure, and potential paths to approval
- Evaluate underwriting exception and guideline variance requests, assessing risk and business impact
- Serve as a subject matter expert on company, agency, investor, and regulatory guidelines
- Partner with Sales, Account Management, Underwriting, and Operations teams on challenging loan transactions
- Research and interpret underwriting guidelines to support decisions and consistency
- Identify compensating factors and alternative structuring opportunities
- Escalate high-risk or precedent-setting scenarios to senior credit leadership with recommendations
- Communicate guideline interpretations and risk assessments to internal stakeholders
- Monitor exception trends and recommend process, policy, and training improvements
- Participate in quality control initiatives
- Maintain knowledge of agency, investor, regulatory, and market guideline changes
- Assist with special projects, product implementations, and guideline rollouts
Requirements:
- High school diploma or equivalent required
- 5+ years of mortgage underwriting experience with expertise in agency, government, non-QM, and investor guidelines
- 2+ years of experience evaluating complex loan scenarios, exception requests, or escalated credit-risk decisions
- Ability to interpret and apply complex guidelines while exercising sound judgment in ambiguous situations
- Strong analytical, critical thinking, and problem-solving skills
- Excellent verbal and written communication skills
- Strong organizational skills and ability to manage multiple priorities
- Reliable internet connection and quiet, professional workspace
- Bachelor’s degree in Business, Finance, Accounting, or a related field preferred
- DE, SAR, LAPP/SAR, or other advanced mortgage underwriting certifications preferred
- Experience in Deal Desk, Credit Policy, Credit Risk, Underwriting Support, or guideline exception review preferred
- Experience with Correspondent and Wholesale mortgage channels preferred
- Prior leadership, mentoring, or team management experience preferred
- Experience partnering with Sales, Underwriting, and Operations teams preferred
- Knowledge of investor relations, product development, and mortgage credit policy implementation preferred
- Experience analyzing exception trends and recommending process improvements, policy enhancements, or training initiatives preferred
- Strong presentation and stakeholder management skills preferred
Benefits:
- Fully remote work from the employee’s home or another approved off-site location
- Company-provided computer, headset, and webcam
- Occasional travel to one of the office locations
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