Dealer Support Analyst
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Job Description
Dealer Support Analyst supporting vehicle manufacturers and retailers with the PASE program. Analyzing and processing Dealer RIM Purchase Loyalty and assisting clients with inquiries.
Responsibilities:
- Understand components of the PASE program (guidelines, components and calculations).
- Access pertinent GM information via computer or personnel to properly understand and document the client’s situation and / or question.
- Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments.
- Ask probing questions to understand the situation and answer and/or direct appropriately.
- Perform cursory investigation to identify and resolve questions & potential issues.
- Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client.
- Recognize and record suspicious activity related to PASE.
- Work with the RIM Help Desk regarding RIM Compliance.
Requirements:
- Clear, Professional Written and Oral Communication Skills
- Demonstrate empathy and understanding when interfacing with the dealers
- Detail orientated and ability to focus on repetitive issues/concerns
- Proficient computer skills
- Proficient at Microsoft Office (Word, Excel, Power Point)
- Phone Skills
- Listening Skills
- Problem Solving Skills
- Multitasking Skills
- Customer Focus
- Ability to Manage Several Projects Simultaneously to Completion in a set Timeframe
- Professionalism
- Patience
- Demonstrated Leadership Skills
Benefits:
- Employees can work remotely
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